Shipping Policy

Last Updated: October 18, 2026

We're Not Amazon (And That's Okay!)

UMP-US is a small, independently operated scale-modeling retailer owned by Big Fat Red Dog LLC.

We're modelers serving modelers, and while we work hard to get your orders out the door quickly, we're not running a giant fulfillment warehouse with robots and conveyor belts.

We believe getting your order right is just as important as getting it shipped quickly.

Here's what you can expect when ordering from us.

Order Processing

Most orders are processed and shipped within 2–3 business days (Monday through Friday, excluding federal holidays).

Orders placed on weekends or holidays will generally begin processing on the next business day.

While we often ship sooner, we do not guarantee same-day or next-day shipping.

Processing time refers to the time needed to prepare, package, and hand your order over to the shipping carrier. It does not include transit time.

If we anticipate a delay beyond our normal processing window, we'll contact you with an update and any options required by applicable law.

Shipping Methods and Delivery Times

Available shipping methods and rates are displayed during checkout.

Once your order has shipped, delivery time depends on the carrier, destination, and shipping service selected.

Delivery estimates are not guarantees unless expressly stated otherwise.

Processing time and shipping transit time are two different things.

For example, an order that takes three business days to process and another three business days in transit may arrive approximately six business days after the order was placed, assuming no intervening weekends or holidays.

Shipping Rates

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Any free shipping promotions or special shipping offers will be clearly identified when available.

Tracking Your Order

When your order ships, we'll send you a shipping confirmation email with tracking information when available.

Please allow time for the carrier to scan your package and update its tracking system.

Product Availability

If you can order it, we have it in stock.

We do not accept backorders or preorders. Products are available for purchase only when our inventory indicates they are in stock.

If a product is sold out, it will be marked as unavailable until more inventory becomes available.

Occasionally, an inventory discrepancy or unexpected issue may prevent us from fulfilling an order. If that happens, we'll contact you promptly and issue a refund for any item we cannot supply, including any applicable shipping charges attributable to that item.

Looking for Something That's Sold Out?

Some of our products are also available as part of bundles or sets. Occasionally, an individual item may show as out of stock even though we still have inventory reserved for a bundle.

If you're looking for an individual product that's currently unavailable, send us an email at store@bigfatreddog.com.

We'll be happy to check whether we can make one available for individual purchase.

We can't guarantee availability, but it never hurts to ask!

Paints, Adhesives, and Other Special Products

Some scale-modeling products, including certain paints, primers, thinners, adhesives, aerosols, and solvents, may be subject to carrier restrictions.

These products may require ground transportation or other approved shipping methods and may not be eligible for expedited delivery.

We'll use appropriate shipping methods based on applicable regulations and carrier requirements.

Where We Ship

UMP-US currently ships to addresses within the United States that are supported during checkout.

We do not currently offer international shipping.

Certain products may be restricted from shipment to particular destinations due to carrier limitations or applicable regulations.

Incorrect Shipping Addresses

Please double-check your shipping address before placing an order.

If you discover an error, contact us as soon as possible at store@bigfatreddog.com.

We'll do our best to correct the address before shipment, but changes may not be possible once an order has entered fulfillment.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for reshipment, where permitted by law.

Lost, Delayed, or Damaged Packages

Once your order is in transit, carrier delays can occasionally occur.

If your package appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us at store@bigfatreddog.com.

We'll work with you and the shipping carrier to investigate the issue and determine an appropriate resolution.

For damaged merchandise, please retain the product and packaging and provide photographs when reasonably available.

Our Return & Refund Policy contains additional information about damaged, defective, or incorrect merchandise.

Questions?

We're a small business, and there's a real person on the other end of your email.

If you have questions about shipping, an order, or product availability, just reach out.

UMP-US
Operated by Big Fat Red Dog LLC

Website: https://www.umpretail.us
Email: store@bigfatreddog.com

Thanks for supporting an independent scale-modeling retailer. We appreciate your business and look forward to helping you with your next project.