Contact Information

We'd Love to Hear From You!

Have a question about an order, a product, or something you're working on? We're happy to help.

UMP-US is a small, independently operated scale-modeling retailer, and we believe good customer service starts with being accessible.

Customer Service

Email: store@bigfatreddog.com

Website: https://www.umpretail.us

Whether you're checking on an order, asking about product availability, or looking for an individual item that's currently reserved for a bundle, feel free to get in touch.

We'll do our best to respond within 1–2 business days, Monday through Friday, excluding federal holidays.

Returns

If you need to return an item, please contact us by email before sending anything back.

All returns require a Return Merchandise Authorization (RMA). Once your return is approved, we'll provide the appropriate return address and shipping instructions.

Please review our Return & Refund Policy for details.

Business Information

Legal Business Name: Big Fat Red Dog LLC

Store Name: UMP-US

State of Organization: Texas, United States

UMP-US is an independently operated US retailer authorized to use Ultimate Modelling Products branding.